Privacy Policy

General

Terms used below: ‘we’/’us’/’our’ refers to www.palmerholidays.com and associated websites (‘the website’), Our registered address is The UK Holiday Group, The Old Bakery, Norwich, Norfolk, NR1 3PL.. ‘You’ refers to the viewer or user of our website.

By continuing to browse and use our website you are deemed to accept, comply with and be bound by these Terms and Conditions of use and the Privacy Policy which govern our relationship with you in relation to this website and your booking. We reserve the right to review and update our policies at any time and without notice.

We accept no responsibility whatsoever for any loss or damage suffered by any user of the information contained on this website whether published by us or third parties contributing to our website.

Links to third party websites are provided for your convenience and information only. They do not signify endorsement and we take no responsibility for the content of third party websites, or your interactions with those websites.

Use of Your Personal Details

Your personal data will only ever be collected on this website via the Contact Us form. We will not however, pass any information on to any person not responsible for your query and these are only accessible by selected members of staff.

How we use your personal data

We are the data controller of the data which we collect from you and therefore we control the ways your personal data is collected and the purposes for which your personal data is used.

Current regulatory laws state we can only use your data for one or more of the following reasons – when you have consented to it, there is a requirement to fulfil a contract, if we have a legal duty to use your data or when it is in our legitimate interests. Our legitimate interests are business or commercial reasons for using your data, however, our legitimate interests will never outweigh what is best for you.

We may from time to time contact you by post, email or telephone with information about our holidays, including new products, offers and forthcoming events.

We will only contact you if you have opted-in to receive such materials, or you have made a booking or requested a brochure in the past and not told us you no longer wish to receive marketing materials.

If you no longer wish to receive such information from us you may opt out at any time by providing your full name, address and postcode to us by phone, email or post.

Palmer Holidays Ltd may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services and holidays (the “Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.

Data Retention & Protection

We will keep your data only for as long as we need it. This will vary depending on what we are using it for, whether that’s providing a service for you, for our own legitimate reasons or to comply with the law.

We have taken many steps to protect your personal data from unauthorised access, unlawful use, accidental loss, corruption or destruction. Our digital systems have measures such as encryption and password protection in place to protect them digitally. We have internal processes in place to ensure your data is protected by having a limited amount of people access to the databases and booking systems.

Your Rights

We store and process all your personal data in accordance with the Data Protection Act 2018 and General Data Protection Regulations.
You are entitled to a copy of your information held by us. To do so please make your request in writing to: The Data Protection Officer, The UK Holidays Group, The Old Bakery, Norwich, Norfolk, NR1 3PL.

We occasionally use third party tools/systems, which segment data into groups of customers with similar interests to you. This means we can ensure our marketing is most relevant to you, including new products and services. We also use this to show you adverts which we think will be most relevant to you through online advertising space.

We may share your data with our sister brands (Glenton Holidays, Grand UK Holidays, SunriseDirect, Just for Groups!, Grand UK Hotels and Anglia Hosts) for the purpose of providing a better service to our clients. You will not receive any communication from these companies unless you specifically request that information.

Blog Guidelines

Our Blog provides an opportunity for readers to comment and contribute. Our aim is to ensure that this blog is inclusive and safe.
We reserve the right to moderate all comments prior to publication and to delete any comment not considered suitable for our blog.
We reserve the right to disable comments on any blog post at any time.
We will not tolerate racism, sexism, homophobia or other forms of abuse, or comments which could be interpreted as such.
We will remove comments which are considered overtly commercial, contain advertising links or otherwise are not in the spirit of our Holiday Blog.
Please note that information you submit in a comment or guest blog post will be considered published, public information and is therefore no longer confidential. Such information can be collected and used by others and you should therefore protect your personal details accordingly.
By commenting on our blog you will be deemed to have read and accepted these guidelines.

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website:

The website will

• Remember what is in your shopping basket
• Remember where you are in the order process
• Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

The following may not be strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This website will:

• Track the pages you visit via Google Analytics

Targeting Cookies

This website will:

• Allow you to share pages with social networks such as Facebook and Twitter

By using the Palmer Holidays website you are agreeing to use cookies.

Copyright

Any redistribution or reproduction of part or all of the contents of this website in any form is prohibited other than sharing for the purpose of social media/ networking. You must always acknowledge this website as the source of shared material. The content on this website is owned by us or used by us with the owners’ permission and this content includes but is not limited to the copy, design, layout, graphics and images.
You may not, except without our prior express written permission, distribute or commercially exploit the content of this website by any means.

COMPETITION TERMS and CONDITIONS

Facebook

1. The promoter is: The UK Holiday Group T/A Palmer Holidays, The Old Bakery, 113 Queens Road, Norwich, Norfolk, NR1 3PL
2. Employees of Palmer Holidays or their family members or anyone else connected in any way with the competition shall not be permitted to enter the competition.
3. All entrants must be over 18 years of age.
4. Closing date for entry will be as stated on the Facebook post. After this date no further entries to the competition will be permitted.
5. Customers will be entered into prize draw after they have liked, followed & tagged a friend on the original competition post, 
6. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice under exceptional circumstances.
7. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
8. No cash alternative to the prize will be offered. The prize is non-transferable. Prizes are subject to availability and the promoter reserves the right to substitute any prize with another of equivalent value without giving notice.
9. The winner will be notified via a Facebook post on the Palmer Holidays page as detailed on the Facebook post.
10. The winner must then contact the page directly to advise of contact details.
11. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
12. The promoter may use your name and photograph, where appropriate, for promotional purposes.
13. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions and entry is deemed as acceptance of these terms and conditions.

UK Travel Club Booking Terms and Conditions

Travel Club Discounts - Each Travel Club discount is only available to Travel Club members and on new bookings only. Each Travel Club newsletter has a discount end date.

All offers and discounts on the UK Travel Club have a valid from and to date, which will be clearly labelled on the newsletter that is sent out.

The offers and discounts are only available on new bookings for UK Travel Club members.

Website Errors and Omissions

Please note that we try our very hardest to make sure that the information on our website is correct. All hotel details and sightseeing excursions are correct at the time of being published, however we may have to change specific tour details under extreme circumstances. If you are booked on this holiday and any changes are made, we will endeavour to let you know before you departure date. Details on your ticketing information will be correct if you are in any doubt.Images are for illustration purposes only and we cannot guarantee that any interior hotel pictures will reflect the type of room/chalet you have booked. If in any doubt, please ask your Holiday Advisor at the time of booking. Should you spot a mistake on our website, we do appreciate being told so that we have the opportunity to rectify any errors.

Discount Codes & Special Offers

Occasionally we will advertise discount codes and special offers via our social media channels and email marketing. These offers are valid on new bookings only, booked according with the terms detailed on the social media post/email. Full details can also be found on the Competition Terms & Conditions page.